Recommended renewal: 3 years.
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Travel and Tourism
213 Students
The Travel and Tourism Course introduces learners to the dynamic global travel industry, with a focus on how tourism services are planned, marketed, and delivered. In Canada, tourism is a major economic sector, supporting jobs in hospitality, transportation, attractions, and travel services. This course helps learners understand how the industry operates and how customer experiences are shaped across different travel …
The Travel and Tourism Course introduces learners to the dynamic global travel industry, with a focus on how tourism services are planned, marketed, and delivered. In Canada, tourism is a major economic sector, supporting jobs in hospitality, transportation, attractions, and travel services. This course helps learners understand how the industry operates and how customer experiences are shaped across different travel settings.
It is suitable for beginners, students, and individuals interested in starting a career in travel, tourism, or customer service. Learners will explore key areas such as tour operations, marketing, customer satisfaction, transport systems, and sustainable tourism practices. The course also examines modern challenges in the travel industry, including post-COVID travel changes and crisis management.
With flexible online study options, learners can complete the course at their own pace from anywhere in Canada. A recognised certificate is awarded upon completion, supporting entry into travel, tourism, and hospitality-related roles.
Please note: This Mental Health First Aid Course only gives you the theoretical knowledge that you need to excel in this field. This Course doesn’t entitle you to practise as a professional in this specific field.
- Extra Included :
- Free Accredited Certificate Included
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with audio voiceover
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
Last audited and updated on: 15th April 2026
Sneak Peek of Mental Health First Aid Course
Core Learning Outcomes
By the end of the Mental Health First Aid Course, learners will be able to:
- Understand the structure of the global travel and tourism industry
- Learn about tourism products, services, and tour operations
- Develop communication and customer service skills for tourism roles
- Understand marketing strategies used in the travel industry
- Learn how transport systems support tourism operations
- Gain awareness of sustainable tourism and modern travel challenges
These outcomes are focused on real-life application in environments such as Canadian hospitals, schools, long-term care homes, and workplace settings.
Who This Course Is For
This course is ideal for:
- Beginners interested in travel and tourism
- Students exploring hospitality and tourism careers
- Individuals working in customer service roles
- Career changers entering the tourism industry
- Travel agency or airline support staff trainees
- Anyone interested in Canada’s tourism sector
Job Opportunities & Salary (CAD)
- Travel Consultant – CAD $40,000 – $60,000
- Tourism Officer – CAD $45,000 – $70,000
- Tour Coordinator – CAD $42,000 – $65,000
- Customer Service Representative (Travel) – CAD $38,000 – $55,000
- Hospitality Assistant – CAD $35,000 – $50,000
- Airline Support Staff – CAD $40,000 – $62,000
Disclaimer:
The Mental Health First Aid Online course offered by Online Training Academy is not a regulated qualification. It is designed for educational purposes only, to support knowledge development and awareness. This course does not replace accredited, in-person Mental Health First Aid certification required for workplace or professional compliance.
Accreditation
All of our courses, including this Mental Health First Aid (MHFA), are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
CPD Accredited
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
QLS Endorsed
The Quality Licence Scheme (QLS) is a trusted endorsement framework that certifies high-quality, non-regulated training programmes across various sectors.
Association of Healthcare Trainers
The Association of Healthcare Trainers (AoHT) promotes high-quality healthcare training, supporting providers to deliver relevant, industry-aligned education and improve professional standards.
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost CA$9.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
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Course Curriculum
Module 01: Introduction to Travel and Tourism
This module introduces the travel and tourism industry, its structure, and its importance in global and Canadian economies. Learners will understand how tourism contributes to jobs, culture, and business growth.
Module 02: Tourism Products and Services
This module explores different tourism products and services, including accommodation, attractions, and travel packages. Learners will understand how services are designed to meet customer needs.
Module 03: Tour Operating and Travel Retailing
This module explains how tour operators and travel retailers create and sell travel experiences. It covers booking systems, package design, and customer engagement.
Module 04: Marketing in Travel and Tourism
This module focuses on marketing strategies used in tourism, including branding, promotion, and customer targeting. Learners will understand how destinations attract visitors.
Module 05: Developing Communication Skills
This module builds communication skills required in tourism roles, including professional interaction, active listening, and customer engagement techniques.
Module 06: Customer Service and Satisfaction
This module explains how to deliver high-quality customer service in tourism. It focuses on handling enquiries, improving satisfaction, and managing customer expectations.
Module 07: Crisis and Visitor Attraction Management
This module explores how tourism organisations manage emergencies, disruptions, and visitor safety at attractions and travel destinations.
Module 08: Transport Management Procedure
This module covers transportation systems used in tourism, including air, rail, road, and sea travel. It explains how transport supports smooth travel experiences.
Module 09: Tourism in the New Normal World / Post COVID Travel Destinations
This module examines how the tourism industry has adapted after COVID-19, including safety measures, travel restrictions, and changing customer behaviour.
Module 10: Sustainable Tourism
This module introduces sustainable tourism practices that protect the environment and support local communities while promoting responsible travel.
Module 11: Public Awareness Campaigns
This module explores how awareness campaigns promote responsible tourism, safety, and cultural respect among travellers and communities.
Module 12: Brexit and Its Impact on Tourism Industry
This module explains how political and economic changes like Brexit affect travel regulations, tourism demand, and international mobility.
Module 13: Travel and Tourism Issues to Contend With
This module discusses key challenges in the tourism industry, such as seasonal demand, safety concerns, and global disruptions.
Module 14: Human Resource Management in Travel Industry
This module focuses on managing staff in tourism organisations, including recruitment, training, and employee development.
FAQ
Mental Health First Aid (MHFA) certification in Canada, developed by the Mental Health Commission of Canada (MHCC), trains individuals to provide initial support to someone experiencing mental health decline or crisis. The 12-hour, nationally recognized course covers stigma, disorders (anxiety, substance use, mood, psychosis), and crisis intervention (ALGEE framework).
2 day
Mental Health First Aid (MHFA) is a 2 day in-depth mental health awareness course, approved by the Royal Society for Public Health (RSPH). On completion of this training, candidates are certified as ‘Mental Health First Aiders’
This two-day course equips individuals with the knowledge and confidence to recognise signs of mental ill-health and provide initial support. Mental Health First Aiders play a vital role in creating a workplace culture that promotes wellbeing and reduces stigma.
You can also complete a two-year MSW at some schools without a BSW with an honour degree (typically Social Science, but not required). PsyD (Doctorate of Psychology): Following a scientist-practitioner model, this degree tends to have a greater emphasis on training students to become clinicians/practitioners.
Canada’s mental health workforce is in high demand and a career as a therapist offers the chance to make a real difference while building a rewarding career. With strong job prospects, competitive salaries, and a growing need for support across the country, now is the perfect time to consider this path.
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3 hours, 21 minutes of total Unit + Quiz duration -
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