Phone-Based Customer Service

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Phone-Based Customer Service

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Customer Success Strategist teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Customer Success Strategist is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in …

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Curriculum

Phone-Based Customer Service teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Phone-Based Customer Service is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Phone-Based Customer Service. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses, including this Phone-Based Customer Service, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Course Curriculum

The detailed curriculum outline of our Phone-Based Customer Service is as follows:

Module 01: Introduction to Customer Service

Introduction to Customer Service

Module 02: What’s Different about Good Customer Service?

What’s Different about Good Customer Service?

Module 03: Customer Service Communication Strategies

Customer Service Communication Strategies

Module 04: Establishing Your Attitude

Establishing Your Attitude

Module 05: Identifying and Addressing Customer Needs

Identifying and Addressing Customer Needs

Module 06: In-Person Customer Service

In-Person Customer Service

Module 07: Providing Electronic Customer Service

Providing Electronic Customer Service

Module 08: Aspects of Phone Etiquette

Aspects of Phone Etiquette

Module 09: Building Rapport Over the Phone

Building Rapport Over the Phone

Module 10: Inbound and Outbound Calls

Inbound and Outbound Calls

Module 11: Active Listening and Managing Tough Callers

Active Listening and Managing Tough Callers

Module 12: Managing Interoffice Calls and Voicemail

Managing Interoffice Calls and Voicemail

Module 13: Problem Solving over the Phone

Problem Solving over the Phone

Module 14: Intra Organisation Dealings

Intra Organisation Dealings

Module 15: Measuring Customer Service

Measuring Customer Service

Course Curriculum

Module 01: Introduction to Customer Service
	Introduction to Customer Service	00:23:00
Module 02: What’s Different about Good Customer Service?
	What’s Different about Good Customer Service?	00:12:00
Module 03: Customer Service Communication Strategies
	Customer Service Communication Strategies	00:24:00
Module 04: Establishing Your Attitude
	Establishing Your Attitude	00:12:00
Module 05: Identifying and Addressing Customer Needs
	Identifying and Addressing Customer Needs	00:11:00
Module 06: In-Person Customer Service
	In-Person Customer Service	00:09:00
Module 07: Providing Electronic Customer Service
	Providing Electronic Customer Service	00:11:00
Module 08: Aspects of Phone Etiquette
	Aspects of Phone Etiquette	00:31:00
Module 09: Building Rapport Over the Phone
	Building Rapport Over the Phone	00:24:00
Module 10: Inbound and Outbound Calls
	Inbound and Outbound Calls	00:16:00
Module 11: Active Listening and Managing Tough Callers
	Active Listening and Managing Tough Callers	00:28:00
Module 12: Managing Interoffice Calls and Voicemail
	Managing Interoffice Calls and Voicemail	00:10:00
Module 13: Problem Solving over the Phone
	Problem Solving over the Phone	01:04:00
Module 14: Intra Organisation Dealings
	Intra Organisation Dealings	00:35:00
Module 15: Measuring Customer Service
	Measuring Customer Service	00:12:00