Hospitality Essentials Level 1 Course

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★ ★ ★ ★ ★

4.6

(8 Reviews)

users 45 Students

16 others bought this course in the last 24 hours! Hospitality Essentials Level 1 Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Hospitality Essentials Level 1 Training is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of …

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Curriculum

16 others bought this course in the last 24 hours!

Hospitality Essentials Level 1 Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Hospitality Essentials Level 1 Training is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features of the Hospitality Essentials Level 1 Course

Sneak Peek

Who Should Take The Hospitality Essentials Level 1 Course

Anyone with a knack for learning new skills can take this Hospitality Essentials Level 1 Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Accreditation

All of our courses are fully accredited. The content of the Hospitality Essentials Level 1 Training is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Certification

Once you’ve successfully completed your Hospitality Essentials Level 1 Training Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Curriculum

Module 1: Introduction to Hospitality Management

Importance of Hospitality
Managing the Delivery of Hospitality

- Management’s Role
- The Service Strategy Statement
- Financial Commitment

Total Quality Management Applications
Developing a Service Management Program

- Guest Cycle
- Moments of Truth in Hotel Service Management
- Employee Buy-in Concept
- Screening Employees Who Deliver Hospitality
- Empowerment
- Training for Hospitality Management
- Evaluating the Service Management Program
- Interfacing with Other Departments in Delivering Hospitality

Customer Relationship Management
Summary
Assessment

Module 2: Management of Front Office Operations

The Arrival Chronology

- Greeting
- Transition

- Registration

- - Check-in
  - Determining Methods of Payment

- Completion
- Group Arrivals
- Front Desk Checkout
- Guest Directed Computer Checkout
- Automated Checkout

Front Office Operations

- Communications
- Staffing
- Value-Added Services
- Operations Administration

Summary
Assessment

Module 3: Management of Housekeeping, Engineering and Security Operations

Housekeeping
Organisation of Housekeeping Department
- Housekeeping Manager
- Floor Supervisor
- Room Attendants
The Functions of the Housekeeping Department
- The Lost and Found Department
- First Aid
- Floral Arrangement
- Laundry Services
- Purchasing
Management of Guest Amenities
Room Status Codes
Managerial Styles
Engineering
Security
Importance of a Security Department
Organisation of a Security Department
In-House Security Departments Versus Contracted Security Services
Room Key Security
Fire Safety
Fire Code General Requirements
Guest Expectations
Fire Safety Plan
Employee Training in Fire Safety
Guest Instruction in Fire Safety
Emergency Communication
Developing the Emergency Communication Plan
Responsibilities of the Front Office
Employee Safety Programmes
Summary
Assessment

Module 4: Management of Food and Beverage Operations

Food and Beverage Management
Kitchen
Food Operations
Bars
Stewarding Department
Catering Department
- Position Profile
- Catering Event Order
- Catering Coordinator
- Catering Services Manager
Room Service/In-Room Dining
Sustainable Food and Beverage Operations
Trends in Lodging Food and Beverage Operations
Summary
Assessment

Module 5: Management of Service Quality in Hospitality Industry

Introduction
Quality Management in Hospitality Industry
Hospitality Retail Service Quality
The Five Dimensions of Service
Quality Management and Hospitality Retail Operations
Inspections and Quality Assurance
Quality Advisor’s Visit
Statutory Obligations
Quality Standard Awards in Hospitality Operations
Investors in People
Total Quality Unit Management
Quality Management in Tourism
Caring for Customers in Tourism
Summary
Assessment

Course Curriculum

Module 1: Introduction to Hospitality Management
	Introduction to Hospitality Management	00:23:00
Module 1: Introduction to Hospitality Management
	Management of Front Office Operations	00:19:00
Module 3: Management of Housekeeping, Engineering and Security Operations
	Management of Housekeeping, Engineering and Security Operations	00:27:00
Module 4: Management of Food and Beverage Operations
	Management of Food and Beverage Operations	00:20:00
Module 5: Management of Service Quality in Hospitality Industry
	Management of Service Quality in Hospitality Industry	00:20:00