Complaint Associates

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Complaint Associates

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Complaint Associates teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Complaint Associates is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, …

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Curriculum

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Complaint Associates. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses, including this Complaint Associates, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Course Curriculum

The detailed curriculum outline of our Complaint Associates is as follows:

Module 01: Introduction to Customer Relationship Management (CRM)

Introduction to Customer Relationship Management (CRM)

Module 02: CRM Fundamentals

CRM Fundamentals

Module 03: CRM Strategies

CRM Strategies

Module 04: CRM Databases

CRM Databases

Module 05: Deepening Customer Relationship

Deepening Customer Relationship

Module 06: Handling Customer Complaints

Handling Customer Complaints

Module 07: Introduction to Customer Service

Introduction to Customer Service

Module 08: What’s Different about Good Customer Service?

What’s Different about Good Customer Service?

Module 09: Customer Service Communication Strategies

Customer Service Communication Strategies

Module 10: Building Rapport Over the Phone

Building Rapport Over the Phone

Module 11: Active Listening and Managing Tough Callers

Active Listening and Managing Tough Callers

Module 12: Problem Solving over the Phone

Problem Solving over the Phone

Module 13: Business Telephone Skills

Business Telephone Skills

Module 14: Diary Management and Note taking

Diary Management and Note taking

Module 15: Time Management

Time Management

Module 16: Organisational Skills

Organisational Skills

Module 17: Communication Skills

Communication Skills

Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)
	Introduction to Customer Relationship Management (CRM)	00:22:00
Module 02: CRM Fundamentals
	CRM Fundamentals	00:22:00
Module 03: CRM Strategies
	CRM Strategies	00:33:00
Module 04: CRM Databases
	CRM Databases	00:21:00
Module 05: Deepening Customer Relationship
	Deepening Customer Relationship	00:23:00
Module 06: Handling Customer Complaints
	Handling Customer Complaints	00:20:00
Module 07: Introduction to Customer Service
	Introduction to Customer Service	00:23:00
Module 08: What’s Different about Good Customer Service?
	What’s Different about Good Customer Service?	00:12:00
Module 09: Customer Service Communication Strategies
	Customer Service Communication Strategies	00:24:00
Module 10: Building Rapport Over the Phone
	Building Rapport Over the Phone	00:24:00
Module 11: Active Listening and Managing Tough Callers
	Active Listening and Managing Tough Callers	00:28:00
Module 12: Problem Solving over the Phone
	Problem Solving over the Phone	01:04:00
Module 13: Business Telephone Skills
	Business Telephone Skills	00:19:00
Module 14: Diary Management and Note taking
	Diary Management and Note taking	00:25:00
Module 15: Time Management
	Time Management	00:35:00
Module 16: Organisational Skills
	Organisational Skills	00:26:00
Module 17: Communication Skills
	Communication Skills	00:27:00