Begin by exploring the purpose of family support work and the important contribution support workers make within homes, communities, and care environments. This module explains the values, responsibilities, and communication skills that form the foundation of quality support services.

A safe and organised environment contributes directly to wellbeing. Learners explore essential housekeeping duties that promote cleanliness, comfort, and independence for individuals receiving care.

Effective housekeeping goes beyond routine cleaning. This module introduces professional standards, hygiene practices, organisation techniques, and methods that help maintain healthy living environments.

Discover cleaning procedures suitable for residential and care settings. The module focuses on cleanliness, infection prevention, and maintaining environments that support health and safety.

Support workers often manage everyday supplies and equipment. This section explains how to organise stock, monitor inventory, and ensure essential items remain available when needed.

Proper carpet care helps maintain hygiene, safety, and appearance. Learners explore cleaning methods, stain management, and routine maintenance practices suitable for different environments.

Maintaining all areas of a property contributes to a healthier living space. This module introduces safe cleaning methods and basic maintenance techniques for walls, ceilings, windows, and surrounding fixtures.

Health and safety responsibilities are central to support work. Learners examine workplace hazards, risk reduction strategies, and safe working practices that protect both workers and those receiving care.

Understanding fire prevention can save lives. This module explains common fire hazards, emergency procedures, evacuation planning, and safe responses during fire-related incidents.

Providing effective support often requires organisation and coordination. This section explores scheduling, resource management, and practical planning to support efficient daily operations.

Incorrect lifting techniques can lead to injury. Learners develop awareness of safe moving and handling principles that reduce risks while protecting both caregivers and service users.

Unexpected situations require calm and informed action. This module explains how to recognise emergencies, prioritise safety, and respond appropriately during crisis situations.

Support workers frequently encounter minor household maintenance tasks. This section introduces simple repair techniques that help maintain safe and functional living environments.

Confidence with everyday tools supports routine maintenance. Learners become familiar with commonly used equipment, safe handling procedures, and appropriate applications.

Basic electrical awareness helps identify common household issues while maintaining safety. This module introduces simple concepts alongside important precautions for non-specialist workers.

Minor plumbing issues can affect comfort and safety. Learners explore basic maintenance techniques and recognise situations that require qualified assistance.

Household appliances are part of everyday support work. This section explains safe operation, routine maintenance, and basic troubleshooting to promote reliability and safety.

Gain an introduction to simple carpentry tasks that contribute to home maintenance and safe living conditions while understanding the limits of a support worker’s role.

Routine maintenance helps prevent larger problems. This module develops awareness of inspection, upkeep, and preventative care for residential environments.

Support needs change throughout adulthood. Learners explore how physical, emotional, and social needs evolve across different stages of adult life.

Providing effective support requires respect, empathy, and communication. This module focuses on person-centred care, promoting independence, and building positive relationships.

Home-based care allows many adults to remain independent. This section explores the responsibilities, routines, and best practices involved in providing care within a person’s own home.

Working in home environments presents unique challenges. Learners examine risk assessment, lone working awareness, infection prevention, and safe care practices.

Medication plays an important role in many care plans. This module introduces safe medication practices, accurate record-keeping, and the responsibilities involved in medication support.

Supporting mental wellbeing is an essential aspect of holistic care. This section explores common mental health conditions, communication approaches, and ways to promote emotional wellbeing.

Protecting vulnerable adults is a shared responsibility. Learners explore how to recognise abuse, respond appropriately to safeguarding concerns, and follow reporting procedures.

Develop an understanding of basic adult nursing principles and how support workers contribute alongside healthcare teams to deliver quality care.

The course concludes with an overview of the wider health and social care sector, highlighting integrated care, multidisciplinary teamwork, ethical practice, and person-centred support within Canada’s care system.