Service Helpdesk & Technical Support

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★ ★ ★ ★ ★

4.8

(157 Reviews)

users 371 Students

Service Helpdesk & Technical Support teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Service Helpdesk & Technical Support is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. …

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Curriculum

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Service Helpdesk & Technical Support. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses, including this Service Helpdesk & Technical Support, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Course Curriculum

The detailed curriculum outline of our Service Helpdesk & Technical Support is as follows:

Service Helpdesk & Technical Support

Module 01: Managing Interoffice Calls and Voicemail

Managing Interoffice Calls and Voicemail

Module 02: Aspects of Phone Etiquette

Aspects of Phone Etiquette

Module 03: Business Telephone Skills

Business Telephone Skills

Module 04: Building Rapport Over the Phone

Building Rapport Over the Phone

Module 05: Inbound and Outbound Calls

Inbound and Outbound Calls

Module 06: Active Listening and Managing Tough Callers

Active Listening and Managing Tough Callers

Module 07: Mail Services and Shipping

Mail Services and Shipping

Module 08: Intra Organisation Dealings

Intra Organisation Dealings

Module 09: Problem Solving over the Phone

Problem Solving over the Phone

Module 10: Record Keeping and Filing Systems

Record Keeping and Filing Systems

Module 11: Business Writing Skills

Business Writing Skills

Module 12: Organisational Skills

Organisational Skills

Module 13: Communication Skills

Communication Skills

Module 14: Customer Relationship Management

Customer Relationship Management

Module 15: Effective Planning and Scheduling

Effective Planning and Scheduling

Module 16: Invoicing/Petty Cash

Invoicing/Petty Cash

Excellent

 4.8/5

4.8 Average - 147 Reviews

★ Reviews

Great Basic Life Support and First Aid course, clear modules and practical phone skills training improved my confidence at work fast

Excellent course blending support desk and first aid skills, very useful for real workplace communication and call handling skills

Service Helpdesk & Technical Support
Module 01: Managing Interoffice Calls and Voicemail
	Managing Interoffice Calls and Voicemail	00:10:00
Module 02: Aspects of Phone Etiquette
	Aspects of Phone Etiquette	00:31:00
Module 03: Business Telephone Skills
	Business Telephone Skills	00:19:00
Module 04: Building Rapport Over the Phone
	Building Rapport Over the Phone	00:24:00
Module 05: Inbound and Outbound Calls
	Inbound and Outbound Calls	00:16:00
Module 06: Active Listening and Managing Tough Callers
	Active Listening and Managing Tough Callers	00:28:00
Module 07: Mail Services and Shipping
	Mail Services and Shipping	00:25:00
Module 08: Intra Organisation Dealings
	Intra Organisation Dealings	00:35:00
Module 09: Problem Solving over the Phone
	Problem Solving over the Phone	01:04:00
Module 10: Record Keeping and Filing Systems
	Record Keeping and Filing Systems	00:28:00
Module 11: Business Writing Skills
	Business Writing Skills	00:40:00
Module 12: Organisational Skills
	Organisational Skills	00:25:00
Module 13: Communication Skills
	Communication Skills	00:25:00
Module 14: Customer Relationship Management
	Customer Relationship Management	00:42:00
Module 15: Effective Planning and Scheduling
	Effective Planning and Scheduling	00:46:00
Module 16: Invoicing/Petty Cash
	Invoicing/Petty Cash	00:27:00