Phone-Based Customer Service
11
Customer Success Strategist teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Customer Success Strategist is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in …
Phone-Based Customer Service teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Phone-Based Customer Service is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.
The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
- Accredited by CPD
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with audio voiceover
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
Sneak Peek
Who should take the course
Anyone with a knack for learning new skills can take this Phone-Based Customer Service. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Accreditation
All of our courses, including this Phone-Based Customer Service, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Course Curriculum
The detailed curriculum outline of our Phone-Based Customer Service is as follows:
Introduction to Customer Service
- What’s Different about Good Customer Service?
- Customer Service Communication Strategies
Establishing Your Attitude
- Identifying and Addressing Customer Needs
- In-Person Customer Service
- Providing Electronic Customer Service
- Aspects of Phone Etiquette
- Building Rapport Over the Phone
- Inbound and Outbound Calls
- Active Listening and Managing Tough Callers
Managing Interoffice Calls and Voicemail
Problem Solving over the Phone
- Intra Organisation Dealings
- Measuring Customer Service
Original price was: $125.$40Current price is: $40. ex VAT
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01 Year of full Course access -
Intermediate
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Endorsed Certificate of Compleiton
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0 Quizzes -
5 hours, 22 minutes of total Unit + Quiz duration
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