Hospitality And Tourism Management

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★ ★ ★ ★ ★

4.8

(12 Reviews)

users 4 Students

16 others bought this course in the last 24 hours! The Hospitality and Tourism Management course is the ultimate training course for anyone looking to gain the most in-demand skills to start a successful career in this industry. It covers the fundamentals of Hospitality and Tourism Management, recent industry innovations and the impact of COVID-19 on hospitality and tourism. We’ve …

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16 others bought this course in the last 24 hours!

The Hospitality and Tourism Management course is the ultimate training course for anyone looking to gain the most in-demand skills to start a successful career in this industry. It covers the fundamentals of Hospitality and Tourism Management, recent industry innovations and the impact of COVID-19 on hospitality and tourism.

We’ve taken this comprehensive professional diploma and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamentals to the most advanced aspects of the course. You will learn about the nature of the hotel industry, the different types of hotels, tourism marketing, and much more.

With step-by-step training, you’ll explore the different ways of maintaining quality standards in the industry and gain the ability to oversee all operations from front desk management to catering and housekeeping. You’ll also gain the personal and professional development skills to hire and train staff, building strong and efficient teams.

Sneak Peek

Who should take the course

This Hospitality and Tourism Management training course is ideal for anyone aspiring to work, or currently works in the Hospitality and Tourism Management industry, particularly in a management role. This includes:

Hospitality and Tourism Management Manager
Hotel Business Owner
Housekeeping Supervisor
Travel Advisor

Certification

Once you’ve successfully completed your Hospitality and Tourism Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Learning Outcomes

By the end of the course, learners will be able to:

Understand the structure of the hotel industry and types of hotels
Manage staff turnover and identify training needs
Organise the housekeeping department and oversee all housekeeping operations
Monitor all front end office operations and communications
Develop an emergency communication plan and employee safety program
Manage food operations and oversee the catering department
Recruit and train staff effectively to work in various areas of hospitality
Oversee security and safety operations, including emergency communications and fire safety
Implement an effective marketing strategy and PR strategy to grow the business’s presence
Record business transactions and manage day-to-day accounting tasks

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Accreditation

All of our courses are fully accredited. The content of the Hospitality and Tourism Management course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.

Course Curriculum

Module 01: An Overview of Hotel Industry

Module 02: The Process of Selection and Recruitment in the Hospitality Industry

Introduction
Flexible Employees
- Regular Part-Time Staff
- Casual Staff
- Agency Staff

The Importance of Planning Ahead
- Future Peaks in Demand
- Holiday Arrangements
- Staff Turnover
- Planned Retirements and Departures on Maternity Leave

The Job Description
Describing the Ideal Recruit
Attracting Candidates
- o Internal Promotions
- o Present Staff
- o Current Staff
- o Notices and Posters on Your Premises
- o Records of Previous Applicants
- o Newspaper
- o Local Radio
- o Job Centres
- o Posters and Notices
- o Direct Mail
- o Universities and Colleges
- o Schools Careers Teachers

Advertising
- o Attract
- o Interest
- o Desire
- o Action

Module 03: The Process of Development and Training in Hospitality Industry

Introduction
The Benefits of Training
Identifying Training Needs
The Training Plan
Carry Out the Training Programme
Evaluating the Training Undertaken
Developing a Training Programme
Identification of Tasks and Job Management Skills
Preparing Step-by-Step Procedures
Management Concepts
Steps in the Training Process
Preparation: “Get Ready”
Delivery: “Show Me”
Methods of Presentation
Skill Demonstration
On-the-Job Training
Role-Playing
Commercial Videos
Distance Learning
Trial and Error: “Let Me Do It”
Follow-up: “Check My Progress”
Administering a Training Programme
Cross-Training
Developing a Trainer
Summary
Assessment

Module 04: Management of Front Office Operations

The Arrival Chronology

- Greeting
- Transition

- Registration

- - Check-in
  - Determining Methods of Payment

- Completion
- Group Arrivals
- Front Desk Checkout
- Guest Directed Computer Checkout
- Automated Checkout

Front Office Operations

- Communications
- Staffing
- Value-Added Services
- Operations Administration

Summary
Assessment

Module 05: Management of Housekeeping, Engineering and Security Operations

Housekeeping
Organisation of Housekeeping Department
- Housekeeping Manager
- Floor Supervisor
- Room Attendants
The Functions of the Housekeeping Department
- The Lost and Found Department
- First Aid
- Floral Arrangement
- Laundry Services
- Purchasing
Management of Guest Amenities
Room Status Codes
Managerial Styles
Engineering
Security
Importance of a Security Department
Organisation of a Security Department
In-House Security Departments Versus Contracted Security Services
Room Key Security
Fire Safety
Fire Code General Requirements
Guest Expectations
Fire Safety Plan
Employee Training in Fire Safety
Guest Instruction in Fire Safety
Emergency Communication
Developing the Emergency Communication Plan
Responsibilities of the Front Office
Employee Safety Programmes
Summary
Assessment

Module 06: Management of Food and Beverage Operations

Food and Beverage Management
Kitchen
Food Operations
Bars
Stewarding Department
Catering Department
- Position Profile
- Catering Event Order
- Catering Coordinator
- Catering Services Manager
Room Service/In-Room Dining
Sustainable Food and Beverage Operations
Trends in Lodging Food and Beverage Operations
Summary
Assessment

Module 07: Management of Service Quality in Hospitality Industry

Introduction
Quality Management in Hospitality Industry
Hospitality Retail Service Quality
The Five Dimensions of Service
Quality Management and Hospitality Retail Operations
Inspections and Quality Assurance
Quality Advisor’s Visit
Statutory Obligations
Quality Standard Awards in Hospitality Operations
Investors in People
Total Quality Unit Management
Quality Management in Tourism
Caring for Customers in Tourism
Summary
Assessment

Module 08: Marketing in Travel and Tourism Business

Module 09: Accounting in Hospitality Industry

What is an Account
Types of Accounts at the Front Desk
- Guest Accounts
- Non-Guest Accounts
Voucher
Types of Voucher
Basic Principles of Accounting
Points to Remember with Regards to a Folio
Types of Folios Used in Hotels
Ledgers Used at the Front Desk
Accounts Which are Included in City Ledger
Account Aging
Recording Business Transactions
The Profit and Loss Account and Balance Sheet
Income and Expenses
Capital and Revenue Expenditure
Assets and Liabilities
Capital
Working Capital
Profit and Loss Accounts
Recording Revenue
Recording Expenses
Petty Cash
Balance Sheet
Budgeting
Bank Charges
Credit Cards
Summary
Assessment

Module 10: Customer Satisfaction

Great Expectations
- Defining Your ‘Perfect’ Guest
- Understanding Guests’ Expectations
- How to Attract Your Perfect Guests
Delivering the Dream
- Service Standards
- Consistency is King
- Building Systems
The Extra Mile
- Indulge the Senses
- Know Your Onions
- Surprise and Delight
- Excel with Technology
The Everlasting Review
Wining the Reviews
Summary
Assessment

Module 11: E-Hospitality and Technology

Hospitality and Internet Advances
ICT and Internet Capabilities and Impacts in Hospitality
E-Solutions
Innovations in Hospitality
- Innovation in Electronic Distribution
- Innovation in E-Marketing
Social Media and Hospitality
Conclusions
Summary
Assessment

Module 12: Introduction to Travel and Tourism

Defining Travel and Tourism
Business Tourism
Leisure Tourism
- Differentiating Between Business and Leisure Tourism
- Factors that Motivates to Travel
Advantages and Disadvantages of Package Holidays
Various Tourist Destinations
Culture and Heritage
Summary
Assessment

Module 13: Tourism in the New Normal World/ Post COVID Travel Destinations

Impact of COVID in Tourism Industry
UK Best Destinations
Best Tourism Destinations Across the World
Summary
Assessment

Course Curriculum

Module 1: An Overview of Hotel Industry
	An Overview of Hotel Industry	00:18:00
Module 2: The Process of Selection and Recruitment in the Hospitality Industry
	The Process of Selection and Recruitment in the Hospitality Industry	00:21:00
Module 3: The Process of Development and Training in Hospitality Industry
	The Process of Development and Training in Hospitality Industry	00:24:00
Module 4: Management of Front Office Operations
	Management of Front Office Operations	00:19:00
Module 5: Management of Housekeeping, Engineering and Security Operations
	Management of Housekeeping, Engineering and Security Operations	00:27:00
Module 6: Management of Food and Beverage Operations
	Management of Food and Beverage Operations	00:20:00
Module 7: Management of Service Quality in Hospitality Industry
	Management of Service Quality in Hospitality Industry	00:20:00
Module 8: Marketing in Travel and Tourism Business
	Marketing in Travel and Tourism Business	00:24:00
Module 9: Accounting in Hospitality Industry
	Accounting in Hospitality Industry	00:26:00
Module 10: Customer Satisfaction
	Customer Satisfaction	00:23:00
Module 11: E-Hospitality and Technology
	E-Hospitality and Technology	00:22:00
Module 12: Introduction to Travel and Tourism
	Introduction to Travel and Tourism	00:13:00
Module 13: Tourism in the New Normal World/ Post COVID Travel
	Tourism in the New Normal World/ Post COVID Travel Destinations	00:18:00