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Facilities Management and Workplace Services
701 Students
Facilities Management is the process of managing buildings, workplace environments, services, and operational activities to create safe, efficient, and productive spaces. This Facilities Management and Workplace Services course introduces learners to the key principles of facility operations, workplace planning, service management, and business support activities used across modern organisations. The course covers essential areas of facilities management, including space management, …
Facilities Management is the process of managing buildings, workplace environments, services, and operational activities to create safe, efficient, and productive spaces. This Facilities Management and Workplace Services course introduces learners to the key principles of facility operations, workplace planning, service management, and business support activities used across modern organisations.
The course covers essential areas of facilities management, including space management, workplace services, human resource and contract management, vendor relationships, health and safety, sustainability, maintenance, project management, and business development. Learners gain knowledge of how facilities teams manage resources, improve workplace experiences, and support organisational goals.
Whether you are starting a career in facilities management or looking to expand your workplace operations knowledge, this course provides a flexible learning experience designed around your schedule. At Online Training Academy (OTA), learners can access self-paced online study, lifetime access, interactive modules, tutor support, and certificate options to support their professional development.
- Extra Included :
- Free Accredited Certificate Included
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with audio voiceover
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
Last audited and updated on: 27th August 2026
Sneak Peek
Core Learning Outcomes
By completing this course, learners will develop a broader understanding of facilities operations, workplace services, contracts, maintenance and organisational planning.
- Understand the fundamentals of facilities management
- Explain key principles of space management
- Understand workplace service requirements
- Explore HR and contract management
- Understand vendor and lease management
- Identify key workplace health and safety considerations
Who Should Take This Course
This course is suitable for professionals and beginners involved in workplaces, buildings, property operations or organisational support services.
- Aspiring facilities managers
- Property and building professionals
- Operations and workplace services staff
- Procurement and contract professionals
- Property managers and administrators
- Business owners and operations leaders
The course is also suitable for anyone looking to broaden their understanding of how facilities, people, suppliers and workplace services are coordinated.
Why Take This Course
Effective facilities management supports safe, efficient and well-organised workplaces. Understanding contracts, vendors, maintenance and workplace services can help learners see the wider operational picture.
- Comprehensive facilities management coverage
- QLS Endorsed and CPD accredited
- Self-paced study
- Mobile-friendly learning
- Instant free CPD certificate
- Beginner-friendly learning
- Canada-focused content
The course gives learners a structured introduction to facilities and workplace services without requiring them to commit to a fixed classroom schedule.
Job Opportunities & Salary (CAD)
Facilities management knowledge can be relevant to building operations, property, maintenance, workplace services and facilities coordination roles. Canadian compensation varies by province, employer, experience and responsibilities.
- Facilities Manager — CAD$84,000/year
- Facilities Coordinator — CAD$62,400/year
- Property Manager — CAD$75,000/year
- Building Operations Manager — CAD$89,440/year
- Maintenance Manager — CAD$83,200/year
- Building Superintendent — CAD$52,000/year
Salary figures are approximate annual equivalents based on Canadian wage information and may vary by location, experience, employer and role requirements.
Entry Requirements
No previous facilities management qualification is required to enrol in this beginner-friendly course.
- No formal qualification required
- No previous FM experience required
- Basic English reading ability recommended
- Basic computer skills recommended
- Internet-enabled device required
- Suitable for beginners
Accreditation
All of our courses, including this Facilities Management and Workplace Services Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
CPD Accredited
All of our courses are accredited by the CPD Quality Standards as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
QLS Endorsed
The Quality Licence Scheme (QLS) is a trusted endorsement framework that certifies high-quality, non-regulated training programmes across various sectors.
Association of Healthcare Trainers
The Association of Healthcare Trainers (AoHT) promotes high-quality healthcare training, supporting providers to deliver relevant, industry-aligned education and improve professional standards.
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost CA$9.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
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Course Curriculum
This module introduces the foundations of facilities management and its role within an organisation. Learners explore how people, buildings, services and processes work together to support workplace operations. It provides the essential context needed to understand the responsibilities of facilities professionals.
Space management focuses on making effective use of the physical workplace. Learners explore how available space can be planned, organised and managed according to operational needs. The module also highlights the relationship between workplace design, occupancy and organisational requirements.
This module explores the services that support employees and day-to-day workplace operations. Learners consider how workplace services contribute to a functional and positive working environment. The content introduces the coordination required to maintain consistent service delivery.
Facilities operations often involve employees, contractors and external service providers. This module introduces key principles of human resource and contract management within a facilities environment. Learners explore how people and contractual responsibilities can be coordinated effectively.
This module introduces lease-related responsibilities, purchasing considerations and vendor management. Learners explore the importance of selecting, coordinating and monitoring suppliers that provide workplace services. The module also highlights how vendor relationships can influence operational performance and costs.
Health and safety is a core consideration in workplace and facilities operations. This module introduces fundamental workplace safety principles and the responsibilities associated with maintaining safer environments. Learners develop awareness of how facilities decisions can affect employees, contractors and visitors.
Sustainable facility management considers how buildings and workplace operations can be managed with greater environmental responsibility. Learners explore sustainability concepts relevant to facilities, resources and operational planning. The module also introduces the importance of considering long-term environmental and organisational objectives.
Maintenance and repairs are essential to keeping buildings and workplace systems functional. This module explores the principles of routine maintenance, repairs and property upkeep. Learners gain a clearer understanding of how maintenance planning can support reliability and reduce operational disruption.
Facilities professionals may be involved in projects such as renovations, relocations, upgrades and service improvements. This module introduces project management principles relevant to facilities environments. Learners explore planning, coordination and delivery considerations that can support successful workplace projects.
The final module explores the connection between facilities operations and longer-term organisational planning. Learners consider business development and succession planning within a facilities context. The module highlights the importance of continuity, leadership planning and aligning facilities services with organisational objectives.
FAQ
Facilities management is the coordination of buildings, spaces, services, people and processes that support an organisation’s day-to-day operations. It can include maintenance, workplace services, health and safety, space planning, suppliers and contracts. The goal is to help workplaces remain safe, functional and suitable for the people using them.
A facilities manager may oversee building services, maintenance, workplace operations, suppliers, contractors, health and safety requirements and space use. The exact responsibilities depend on the organisation and type of facility. This course introduces many of the areas that can form part of modern facilities management.
An FM contract is an agreement between an organisation and a facilities service provider covering specific services or responsibilities. Depending on the arrangement, it may include cleaning, maintenance, security, building services or other workplace support. Understanding contract management and supplier relationships is therefore an important part of facilities operations.
Facilities management contracts define the services, responsibilities, performance expectations and commercial terms between a client and a facilities provider. Effective contract management can help organisations monitor service delivery, costs and supplier performance. This course introduces contract management and vendor management as part of its wider facilities curriculum.
Yes. The course is designed to provide a broad introduction to facilities management and does not require previous FM qualifications. It starts with the fundamentals before moving into areas such as contracts, vendors, health and safety, sustainability, maintenance and project management.
A facilities management course can introduce learners to areas such as space management, workplace services, contracts, vendors, maintenance, health and safety and sustainability. OTA’s course also covers project management, business development and succession planning, providing a broad overview of modern facilities operations.
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01 Year of full Course access -
Intermediate
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Endorsed Certificate of Compleiton
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4 hours, 29 minutes of total Unit + Quiz duration -
10 CPD Points
