In module one, we will explore the key factors of effective communication

In module two, we will gain an understanding of why good communication is so important in every aspect of life.

In module three, we will take a look at the main barriers to effective communication and how to overcome them.

In module four, we will learn how we can use the tone, pitch and pacing of our voice to express ourselves effectively.

In module five, we will explore some strategies for non-verbal communication, including body language cues.

In module six, we will familiarise with some key verbal communication techniques used by professional speakers, for mastering meetings and presentations.

In module seven, we will develop our active listening skills for ensuring effective engagement in conversations.

In module eight, we will use our active listening skills to learn how to ask productive and insightful questions.

In module nine, we will explore the process of appreciative enquiry and how this approach is used to engage stakeholders.

In module ten, we will learn the key to successful conversation, with tips and techniques from the experts.

In module eleven, we will be introduced to some advanced communication skills for building strong professional relationships in the workplace.

In the final module, we will take a look back at the lessons learned throughout the course and how to apply them in a business environment.