Diploma In Functional Skills IT Level 2

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In today’s digital age, strong IT skills are essential for success in almost every profession. The Diploma in Functional Skills IT Level 2 helps learners build practical computer knowledge and develop confidence in using modern technology effectively. By completing this course, you will gain hands-on experience with computer systems, software, and digital tools essential in both personal and professional settings. …

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Curriculum

In today’s digital age, strong IT skills are essential for success in almost every profession. The Diploma in Functional Skills IT Level 2 helps learners build practical computer knowledge and develop confidence in using modern technology effectively.
By completing this course, you will gain hands-on experience with computer systems, software, and digital tools essential in both personal and professional settings.
In the UK, IT support professionals and computer technicians typically earn around £27,000 per year (approximately £13–£15 per hour).

The course begins with Section 01: How People Use Computers, exploring how technology supports daily life and business tasks. Section 02 and Section 03 introduce system hardware, device ports, and peripherals. In Section 04, learners discover data storage and sharing methods. Section 05 covers operating systems, followed by Sections 06 and 07, which guide learners through setting up PCs and mobile devices.
Section 08 and Section 09 focus on managing files and using application software, while Section 10 introduces network and internet configuration. Section 11 explains IT security and threat prevention. Sections 12 and 13 develop computer maintenance and troubleshooting skills. Finally, Sections 14 and 15 introduce databases and software development, providing a full picture of IT functionality.

Course Curriculum

Section 01: How People Use Computers

The Case for Computer Literacy
Features Common to Every Computing Device
Common General-Purpose Computing Devices
Networks of Computing Devices
Remotely-Accessed Computer Systems
Specialized Computer Systems
Specialty I/O Devices

Section 02: System Hardware

CPUs
Passive and Active Cooling
RAM and Active Memory
Motherboards
Power Supplies
AMA – Ask Me Anything about System Hardware

Section 03: Device Ports and Peripherals

Ports and Connectors
General Use I/O Devices
AMA – Ask Me Anything about I/O, Ports and Peripherals

Section 04: Data Storage and Sharing

Basics of Binary
Storage Technologies
Mass Storage Variation
AMA – Ask Me Anything about Data Storage and Sharing

Section 05: Understanding Operating Systems

Operating System Functions
Operating System Interfaces
AMA – Ask Me Anything about Understanding OS’s

Section 06: Setting Up and Configuring a PC

Preparing the Work Area
Setting up a Desktop PC
Completing PC Setup
AMA – Ask Me Anything about Setting up and Configuring a PC

Section 07: Setting Up and Configuring a Mobile Device

Personalizing a Tablet
AMA – Ask Me Anything about Mobile Devices Part 1
AMA – Ask Me Anything about Mobile Devices Part 2

Section 08: Managing Files

File Management Tools
File Manipulation
Backups
AMA – Ask Me Anything about Managing Files

Section 09: Using and Managing Application Software

Walking Survey of Applications
Managing Applications
Applications and Extensions
AMA – Ask Me Anything about Working with Applications

Section 10: Configuring Network and Internet Connectivity

Wi-Fi Setup
Going High Speed
Setting Up and Sharing Printers
AMA – Ask Me Anything about Networks and Internet Connectivity Part 1
AMA – Ask Me Anything about Networks and Internet Connectivity Part 2

Section 11: IT Security Threat Mitigation

Physical Security
Dealing with Malware
Password Management
Clickworthy
Perils of Public Internet
AMA – Ask Me Anything about IT Threat Mitigation Part 1
AMA – Ask Me Anything about IT Threat Mitigation Part 2

Section 12: Computer Maintenance and Management

Power Management
Cleaning and Maintaining Computers
Trash it or Stash it?
AMA – Ask Me Anything about Computer Maintenance and Management

Section 13: IT Troubleshooting

Troubleshooting 101
AMA – Ask Me Anything about Troubleshooting Computers Part 1
AMA – Ask Me Anything about Troubleshooting Computers Part 2

Section 14: Understanding Databases

Introduction to Databases
Database Details
AMA – Ask Me Anything about Databases

Section 15: Developing and Implementing Software

Introduction to Programming
Programming with a PBJ Sandwich
AMA – Ask Me Anything about Databases

Learning Outcomes

Gain a Functional Skills IT Level 2 qualification
Set up and configure computers and mobile devices
Manage data storage and file organisation effectively
Understand network setup and internet connectivity
Identify and mitigate common IT security threats
Develop and maintain computer systems confidently

Sneak Peek

Endorsement

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated training and learning provision. Please note that it is not an accredited qualification and does not fall under Ofqual regulation. If you are seeking formal recognition, such as entry into higher education, your training provider can guide you. Additional details are also available in the Learner FAQs on the Quality Licence Scheme website.

Certification

Upon successfully completing the Diploma in Functional Skills IT Level 2 course, learners will have the option to order an endorsed certificate as evidence of their accomplishment. This Certificate of Achievement is endorsed by the Quality Licence Scheme.

In addition, once you successfully complete your course, you will instantly receive a FREE CPD Accredited Digital Certificate.

Reseller Disclaimer

Online Training Academy (OTA) operates as an authorised reseller of QLS-endorsed courses provided by Training Express Ltd. Learners enrolling through OTA will be assigned their courses within the OTA platform; however, all assessments, certification, and registration processes are managed and administered directly by Training Express Ltd.

Who This Course Is For

1. Beginners wanting to improve practical IT knowledge

2. Job seekers aiming for entry-level IT roles

3. Students preparing for IT or technical studies

4. Professionals updating their computer skills

5. Anyone interested in digital literacy development

Career Path

1. IT Support Technician

2. Computer Maintenance Assistant

3. Help Desk Operator

4. Data Entry Clerk

5. Systems Administrator Assistant

6. Junior Software Developer

Course Curriculum

Section 01: How People Use Computers
	The Case for Computer Literacy	00:03:00
	Features Common to Every Computing Device	00:02:00
	Common General-Purpose Computing Devices	00:02:00
	Networks of Computing Devices	00:04:00
	Remotely-Accessed Computer Systems	00:04:00
	Specialized Computer Systems	00:02:00
	Specialty I/O Devices	00:01:00
Section 02: System Hardware
	CPUs	00:03:00
	Passive and Active Cooling	00:03:00
	RAM and Active Memory	00:05:00
	Motherboards	00:03:00
	Power Supplies	00:03:00
	AMA – Ask Me Anything about System Hardware	00:07:00
Section 03: Device Ports and Peripherals
	Ports and Connectors	00:03:00
	General Use I/O Devices	00:03:00
	AMA – Ask Me Anything about I/O, Ports and Peripherals	00:07:00
Section 04: Data Storage and Sharing
	Basics of Binary	00:03:00
	Storage Technologies	00:04:00
	Mass Storage Variation	00:03:00
	AMA – Ask Me Anything about Data Storage and Sharing	00:07:00
Section 05: Understanding Operating Systems
	Operating System Functions	00:04:00
	Operating System Interfaces	00:05:00
	AMA – Ask Me Anything about Understanding OS’s	00:05:00
Section 06: Setting Up and Configuring a PC
	Preparing the Work Area	00:02:00
	Setting up a Desktop PC	00:01:00
	Completing PC Setup	00:04:00
	AMA – Ask Me Anything about Setting up and Configuring a PC	00:09:00
Section 07: Setting Up and Configuring a Mobile Device
	Personalizing a Tablet	00:08:00
	AMA – Ask Me Anything about Mobile Devices Part 1	00:07:00
	AMA – Ask Me Anything about Mobile Devices Part 2	00:07:00
Section 08: Managing Files
	File Management Tools	00:02:00
	File Manipulation	00:06:00
	Backups	00:03:00
	AMA – Ask Me Anything about Managing Files	00:08:00
Section 09: Using and Managing Application Software
	Walking Survey of Applications	00:03:00
	Managing Applications	00:03:00
	Applications and Extensions	00:04:00
	AMA – Ask Me Anything about Working with Applications	00:07:00
Section 10: Configuring Network and Internet Connectivity
	Wi-Fi Setup	00:06:00
	Going High Speed	00:03:00
	Setting Up and Sharing Printers	00:05:00
	AMA – Ask Me Anything about Networks and Internet Connectivity Part 1	00:07:00
	AMA – Ask Me Anything about Networks and Internet Connectivity Part 2	00:05:00
Section 11: IT Security Threat Mitigation
	Physical Security	00:05:00
	Dealing with Malware	00:03:00
	Password Management	00:03:00
	Clickworthy	00:03:00
	Perils of Public Internet	00:02:00
	AMA – Ask Me Anything about IT Threat Mitigation Part 1	00:07:00
	AMA – Ask Me Anything about IT Threat Mitigation Part 2	00:08:00
Section 12: Computer Maintenance and Management
	Power Management	00:02:00
	Cleaning and Maintaining Computers	00:02:00
	Trash it or Stash it?	00:02:00
	AMA – Ask Me Anything about Computer Maintenance and Management	00:11:00
Section 13: IT Troubleshooting
	Troubleshooting 101	00:03:00
	AMA – Ask Me Anything about Troubleshooting Computers Part 1	00:10:00
	AMA – Ask Me Anything about Troubleshooting Computers Part 2	00:11:00
Section 14: Understanding Databases
	Introduction to Databases	00:06:00
	Database Details	00:06:00
	AMA – Ask Me Anything about Databases	00:06:00
Section 15: Developing and Implementing Software
	Introduction to Programming	00:04:00
	Programming with a PBJ Sandwich	00:08:00
	AMA – Ask Me Anything about Databases	00:06:00
Mock Exam
	Mock Exam – Diploma in Functional Skills IT at QLS Level 2	00:20:00
Final Exam
	Final Exam – Diploma in Functional Skills IT at QLS Level 2	00:20:00