Recommended renewal: 3 years.
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Dealing with Conflict at Work
225 Students
Disagreements are a natural part of working with others, but when conflict is not managed effectively, it can affect teamwork, productivity, and employee wellbeing. This Dealing with Conflict at Work course explores practical approaches to recognising, understanding, and resolving workplace conflict while promoting respectful communication. Developed for a Canadian audience, the course reflects the collaborative and inclusive practices valued across …
Disagreements are a natural part of working with others, but when conflict is not managed effectively, it can affect teamwork, productivity, and employee wellbeing. This Dealing with Conflict at Work course explores practical approaches to recognising, understanding, and resolving workplace conflict while promoting respectful communication. Developed for a Canadian audience, the course reflects the collaborative and inclusive practices valued across Canadian workplaces.
Whether you’re an employee, supervisor, team leader, manager, or business owner, this course examines the causes of workplace conflict, communication challenges, personality differences, conflict escalation, and de-escalation techniques. The knowledge gained can be applied in offices, healthcare settings, retail, education, hospitality, construction, public services, and many other industries throughout Canada.
Study online at your own pace and fit learning around your schedule. Earn a recognised certificate upon completion and strengthen your ability to build positive working relationships and resolve workplace conflicts with confidence.
Please note: This Dealing with Conflict at Work Course only gives you the theoretical knowledge that you need to excel in this field. This Course doesn’t entitle you to practise as a professional in this specific field.
- Extra Included :
- Free Accredited Certificate Included
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with audio voiceover
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
Last audited and updated on: 15th April 2026
Sneak Peek
Core Learning Outcomes
- Gain an understanding of workplace conflict and its causes
- Understand how misunderstandings develop in professional environments
- Learn how to recognise different personality types during conflict
- Develop skills in conflict de-escalation and respectful communication
- Build knowledge of conflict resolution strategies in the workplace
- Recognise the importance of maintaining positive working relationships
Who Should Take This Course
This course is ideal for:
- Employees in any industry
- Supervisors and team leaders
- Managers and business owners
- Human resources staff
- Customer-facing professionals
- Anyone wanting to improve workplace communication
Why Take This Course
- Build conflict resolution skills valued across Canadian workplaces
- Learn effective communication techniques for managing difficult situations
- Flexible online learning that fits around work and personal commitments
- Beginner-friendly course suitable for all experience levels
- Supports career growth through stronger interpersonal skills
- Earn a recognised certificate to demonstrate your workplace communication knowledge
Job Opportunities & Salary (CAD)
- Team Leader – CAD $55,000 – $80,000
- Human Resources Coordinator – CAD $55,000 – $78,000
- Office Manager – CAD $58,000 – $82,000
- Customer Service Supervisor – CAD $52,000 – $75,000
- Operations Supervisor – CAD $60,000 – $88,000
- Workplace Relations Coordinator – CAD $60,000 – $85,000
Entry Requirements
- No formal qualifications required
- Suitable for beginners and experienced employees
- Basic English reading and communication skills
- Basic computer literacy
- Access to a device with an internet connection
- Interest in workplace communication and teamwork
Accreditation
All of our courses, including this Dealing with Conflict at Work Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
CPD Accredited
All of our courses are accredited by the CPD Quality Standards as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
QLS Endorsed
The Quality Licence Scheme (QLS) is a trusted endorsement framework that certifies high-quality, non-regulated training programmes across various sectors.
Association of Healthcare Trainers
The Association of Healthcare Trainers (AoHT) promotes high-quality healthcare training, supporting providers to deliver relevant, industry-aligned education and improve professional standards.
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost CA$9.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
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Course Curriculum
Start by exploring why workplace conflict occurs and how it can influence individuals, teams, and organisational performance. You’ll gain an overview of common workplace challenges and the value of addressing conflict early.
Conflict rarely has a single cause. This unit examines the factors that contribute to disagreements, including communication styles, expectations, workplace pressures, and differing viewpoints, while introducing the foundations of constructive conflict management.
Small misunderstandings can quickly grow into larger workplace issues if left unresolved. Learn why communication breakdowns occur and discover practical techniques for improving clarity, active listening, and mutual understanding.
People respond to conflict in different ways. This unit explores common personality traits and behavioural styles, helping you adapt your communication approach to encourage respectful and productive conversations.
Recognising the warning signs of escalating conflict is essential for preventing more serious workplace issues. Explore how disagreements develop over time and identify behaviours that can intensify workplace tension.
Resolving conflict requires calm communication and effective problem-solving. Learn practical de-escalation techniques, negotiation strategies, and approaches that encourage collaboration while maintaining positive working relationships.
Complete the course by bringing together the key principles of workplace conflict management. Review effective communication strategies, conflict resolution techniques, and best practices for creating a respectful, cooperative, and inclusive workplace culture.
FAQ
Yes. The course is designed for beginners as well as experienced employees, supervisors, and managers who want to improve their conflict resolution skills.
Yes. The course has been developed for a Canadian audience and reflects communication, collaboration, and workplace practices commonly expected across Canadian organisations.
You’ll learn about the causes of workplace conflict, communication barriers, personality differences, conflict escalation, de-escalation techniques, and effective conflict resolution strategies.
The course is suitable for employees, supervisors, managers, HR professionals, customer service staff, team leaders, and anyone who works with others in a professional environment.
Yes. The course is fully online and self-paced, allowing you to study from anywhere in Canada whenever it suits your schedule.
Yes. Upon successful completion, you’ll receive a recognised certificate demonstrating your knowledge of workplace conflict management and effective communication.
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for $99-
01 Year of full Course access -
Intermediate
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Endorsed Certificate of Compleiton
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1 hour, 26 minutes of total Unit + Quiz duration -
10 CPD Points
