In module one, we will explore the basic principles of crisis management within an organisation and learn what constitutes a crisis in an organisation.

In module two, we will take a look at the different types of business crisis that your company or organise could face.

In module three, we will gain an understanding of the different types of workplace violence and some of the causes of workplace violence in the workplace.

In module four, we will explore the most common myths of contemporary crisis management that you should ignore.

In module five, we will gain in-depth knowledge of the crisis escalation cycle and the different strategies for de-escalating a crisis.

In module six, we will familiarise with the different kinds of concerning behaviours in the workplace and techniques for managing conflict.

In module seven, we will learn how to recognise the signs of domestic violence and what a crisis intervention entails.

In module eight, we will explore the common triggers of workplace violence and how to recognise the potential for workplace violence.

In module nine, we will explore the dangers of workplace conflict and the impact it has on organisational performance

In module ten, we will learn how to put together an effective crisis response plan and the elements that should be included in your plan.

In module eleven, we will be introduced to some key strategies for effective crisis management and the critical steps that need to be taken to ensure crisis prevention.