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Communication : Interpersonal Skills course
3 Students
A great idea can be ignored, a strong qualification can be overlooked, and a talented employee can be underestimated—all because of poor communication. In Canada’s diverse and collaborative workplaces, strong interpersonal skills are often the difference between building meaningful relationships and facing constant misunderstandings. This Communication: Interpersonal Skills course is designed to help learners communicate with confidence, clarity, and purpose …
A great idea can be ignored, a strong qualification can be overlooked, and a talented employee can be underestimated—all because of poor communication. In Canada’s diverse and collaborative workplaces, strong interpersonal skills are often the difference between building meaningful relationships and facing constant misunderstandings. This Communication: Interpersonal Skills course is designed to help learners communicate with confidence, clarity, and purpose in both professional and personal settings.
Whether you are entering the workforce, managing teams, working in customer-facing roles, or looking to strengthen workplace relationships, this course provides valuable communication techniques. Learners will explore active listening, verbal and non-verbal communication, questioning strategies, conversation management, and methods for overcoming communication barriers. These skills are highly valued across Canadian industries, including healthcare, education, business, customer service, administration, and public services.
Study online at your own pace and develop communication abilities that can support career progression and personal growth. Upon completion, you’ll receive a recognised certificate that demonstrates your commitment to effective workplace communication. Enrol today and start building stronger connections through better communication.
Please note: This Communication : Interpersonal Skills course only gives you the theoretical knowledge that you need to excel in this field. This Course doesn’t entitle you to practise as a professional in this specific field.
- Extra Included :
- Free Accredited Certificate Included
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with audio voiceover
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
Last audited and updated on: 15th April 2026
Sneak Peek
Core Learning Outcomes
- Gain understanding of effective interpersonal communication principles.
- Understand common communication barriers and methods to overcome them.
- Learn how to use verbal, non-verbal, and paraverbal communication effectively.
- Develop skills in active listening and meaningful conversation.
- Build knowledge of questioning techniques and appreciative inquiry.
- Improve communication confidence in workplace and social settings.
Who Should Take This Course
This course is ideal for:
- Individuals looking to strengthen everyday communication skills.
- Students preparing to enter the Canadian workforce.
- Employees seeking to improve workplace interactions.
- Team leaders and supervisors developing communication effectiveness.
- Career changers aiming to enhance employability skills.
- Anyone interested in building stronger professional and personal relationships.
Why Take This Course
- Develop communication skills valued across Canadian industries.
- Learn techniques that support collaboration and relationship building.
- Access flexible online learning that fits around your schedule.
- Suitable for beginners with no prior communication training.
- Strengthen confidence when speaking, listening, and engaging with others.
- Receive a certificate to support ongoing professional development.
Job Opportunities & Salary (CAD)
- Customer Service Representative – CAD $40,000–$65,000
- Administrative Assistant – CAD $45,000–$70,000
- Human Resources Assistant – CAD $50,000–$75,000
- Office Coordinator – CAD $48,000–$72,000
- Team Leader / Supervisor – CAD $55,000–$90,000
- Client Relations Coordinator – CAD $50,000–$85,000
Entry Requirements
- No previous communication training is required.
- Basic English reading and comprehension skills are recommended.
- General familiarity with computers and internet use.
- Interest in workplace communication and personal development.
- Access to an internet-connected device for online study.
- Suitable for learners at all experience levels across Canada.
Accreditation
All of our courses, including this Communication : Interpersonal Skills course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
CPD Accredited
All of our courses are accredited by the CPD Quality Standards as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
QLS Endorsed
The Quality Licence Scheme (QLS) is a trusted endorsement framework that certifies high-quality, non-regulated training programmes across various sectors.
Association of Healthcare Trainers
The Association of Healthcare Trainers (AoHT) promotes high-quality healthcare training, supporting providers to deliver relevant, industry-aligned education and improve professional standards.
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost CA$9.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
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Course Curriculum
Begin your learning journey with an introduction to interpersonal communication and its importance in modern workplaces. This module outlines key concepts, learning objectives, and the foundations of effective communication.
Communication involves more than just words. Explore the broader communication process, understand how messages are created and interpreted, and discover the factors that influence successful interactions.
Miscommunication can affect productivity and relationships. Learn to identify common barriers such as assumptions, distractions, cultural differences, and emotional factors that interfere with clear communication.
How something is said often matters as much as what is said. This module examines tone, pace, volume, and vocal expression to help improve message delivery and audience engagement.
Body language plays a significant role in communication. Discover how facial expressions, gestures, posture, and eye contact influence interactions and contribute to effective communication.
Confident speaking requires structure and clarity. Learn techniques for organising thoughts, expressing ideas effectively, and communicating with confidence in professional situations.
Strong communicators are also strong listeners. Explore active listening strategies that improve understanding, encourage engagement, and reduce communication breakdowns.
Questions can uncover information, encourage discussion, and strengthen relationships. This module introduces effective questioning techniques that support meaningful conversations and better outcomes.
Shift conversations toward strengths and opportunities. Learn how appreciative inquiry encourages positive communication, constructive dialogue, and collaborative problem-solving.
Successful conversations require balance, awareness, and engagement. Discover techniques for starting conversations, maintaining dialogue, building rapport, and navigating challenging discussions.
Take your communication abilities to the next level by exploring influence, persuasion, conflict management, emotional awareness, and communication strategies used in complex situations.
Review key concepts from throughout the course and reinforce the communication techniques learned. This final module helps consolidate knowledge and prepare for continued development.
FAQ
Yes. The course is designed for learners of all experience levels, including beginners, students, job seekers, and working professionals who want to strengthen their communication abilities and workplace relationships.
You will explore verbal communication, active listening, questioning techniques, non-verbal communication, paraverbal communication, conversation management, appreciative inquiry, and advanced interpersonal communication strategies.
Strong interpersonal skills are highly valued across Canadian workplaces. Effective communication supports teamwork, customer service, leadership, conflict resolution, employee engagement, and career advancement in nearly every industry.
Yes. The course includes dedicated training on listening skills, helping learners understand how to listen attentively, interpret messages accurately, and respond appropriately during conversations.
Communication barriers are factors that prevent messages from being understood effectively. The course examines common barriers and teaches strategies to minimise misunderstandings and improve workplace communication.
Yes. Modules such as Speaking Like a STAR, Advanced Communication Skills, and Mastering the Art of Conversation focus on improving confidence, clarity, and professionalism when communicating with others.
Absolutely. Effective interpersonal communication can strengthen teamwork, improve collaboration, enhance customer interactions, and support positive relationships across professional and personal environments.
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for $99-
01 Year of full Course access -
Intermediate
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Endorsed Certificate of Compleiton
-
49 minutes of total Unit + Quiz duration -
10 CPD Points
