Call Center Training and Operations
10
Call Center Training and Operations Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Call Center Training and Operations Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles …
Call Center Training and Operations Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Call Center Training and Operations Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.
The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
- Accredited by CPD
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with audio voiceover
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
Sneak Peek
Who should take the course
Anyone with a knack for learning new skills can take this Call Center Training and Operations Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Certification
Once you have successfully completed your course, a digital certificate will be sent to you immediately for a processing fee of CA$ 3.99. Additionally, you can opt to receive a printed certificate delivered by post for an additional cost of CA$ 6.99, with a shipping fee of CA$ 3.99. All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Accreditation
All of our courses, including this Call Center Training and Operations Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Course Curriculum
The detailed curriculum outline of our Call Center Training and Operations Course is as follows:
- Module 01 : Introduction to Call Centre
- Module 02 : Traits of a Call Centre Agent
- Module 03 : Agent and Customer Relationship
- Module 04 : Telephone Etiquettes
- Module 05 : Communication Skills
- Module 06 : Scripts and Negotiation Techniques
- Module 07 : Managing Difficult Customers
- Module 08 : Call Centre Metrics and Benchmarking
- Module 09 : Call Centre Technology and Trends
$40 ex VAT
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01 Year of full Course access -
Intermediate
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Endorsed Certificate of Compleiton
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0 Quizzes -
1 hour, 57 minutes of total Unit + Quiz duration
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