Hospitality Essentials Level 1 Course
45 Students
16 others bought this course in the last 24 hours! Hospitality Essentials Level 1 Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Hospitality Essentials Level 1 Training is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of …
16 others bought this course in the last 24 hours!
Hospitality Essentials Level 1 Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Hospitality Essentials Level 1 Training is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
Key Features of the Hospitality Essentials Level 1 Course
- Accredited by CPD
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with audio voiceover
- Developed by qualified professionals
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
Sneak Peek
Who Should Take The Hospitality Essentials Level 1 Course
Anyone with a knack for learning new skills can take this Hospitality Essentials Level 1 Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Accreditation
All of our courses are fully accredited. The content of the Hospitality Essentials Level 1 Training is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.
Assessment
At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
Certification
Once you’ve successfully completed your Hospitality Essentials Level 1 Training Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Course Curriculum
- Importance of Hospitality
- Managing the Delivery of Hospitality
- Management’s Role
- The Service Strategy Statement
- Financial Commitment
- Total Quality Management Applications
- Developing a Service Management Program
- Guest Cycle
- Moments of Truth in Hotel Service Management
- Employee Buy-in Concept
- Screening Employees Who Deliver Hospitality
- Empowerment
- Training for Hospitality Management
- Evaluating the Service Management Program
- Interfacing with Other Departments in Delivering Hospitality
- Customer Relationship Management
- Summary
- Assessment
- The Arrival Chronology
- Greeting
- Transition
- Registration
- Check-in
- Determining Methods of Payment
- Completion
- Group Arrivals
- Front Desk Checkout
- Guest Directed Computer Checkout
- Automated Checkout
- Front Office Operations
- Communications
- Staffing
- Value-Added Services
- Operations Administration
- Summary
- Assessment
- Housekeeping
- Organisation of Housekeeping Department
- Housekeeping Manager
- Floor Supervisor
- Room Attendants
- The Functions of the Housekeeping Department
- The Lost and Found Department
- First Aid
- Floral Arrangement
- Laundry Services
- Purchasing
- Management of Guest Amenities
- Room Status Codes
- Managerial Styles
- Engineering
- Security
- Importance of a Security Department
- Organisation of a Security Department
- In-House Security Departments Versus Contracted Security Services
- Room Key Security
- Fire Safety
- Fire Code General Requirements
- Guest Expectations
- Fire Safety Plan
- Employee Training in Fire Safety
- Guest Instruction in Fire Safety
- Emergency Communication
- Developing the Emergency Communication Plan
- Responsibilities of the Front Office
- Employee Safety Programmes
- Summary
- Assessment
- Food and Beverage Management
- Kitchen
- Food Operations
- Bars
- Stewarding Department
- Catering Department
- Position Profile
- Catering Event Order
- Catering Coordinator
- Catering Services Manager
- Room Service/In-Room Dining
- Sustainable Food and Beverage Operations
- Trends in Lodging Food and Beverage Operations
- Summary
- Assessment
- Introduction
- Quality Management in Hospitality Industry
- Hospitality Retail Service Quality
- The Five Dimensions of Service
- Quality Management and Hospitality Retail Operations
- Inspections and Quality Assurance
- Quality Advisor’s Visit
- Statutory Obligations
- Quality Standard Awards in Hospitality Operations
- Investors in People
- Total Quality Unit Management
- Quality Management in Tourism
- Caring for Customers in Tourism
- Summary
- Assessment
Original price was: $125.$20Current price is: $20. ex VAT
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for $99-
01 Year of full Course access -
Level 1
-
Endorsed Certificate of Compleiton
-
1 hour, 49 minutes of total Unit + Quiz duration -
10 CPD Points
