Call Center Training And Operations

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★ ★ ★ ★ ★

4.9

(18 Reviews)

users 12 Students

Call Center Training and Operations Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Call Center Training and Operations Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles …

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Curriculum

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.

The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Call Center Training and Operations Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you have successfully completed your course, a digital certificate will be sent to you immediately for a processing fee of CA$ 3.99. Additionally, you can opt to receive a printed certificate delivered by post for an additional cost of CA$ 6.99, with a shipping fee of CA$ 3.99. All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses, including this Call Center Training and Operations Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Course Curriculum

The detailed curriculum outline of our Call Center Training and Operations Course is as follows:

Call Center Training and Operations

Module 01 : Introduction to Call Centre
Module 02 : Traits of a Call Centre Agent
Module 03 : Agent and Customer Relationship
Module 04 : Telephone Etiquettes
Module 05 : Communication Skills
Module 06 : Scripts and Negotiation Techniques
Module 07 : Managing Difficult Customers
Module 08 : Call Centre Metrics and Benchmarking
Module 09 : Call Centre Technology and Trends

Course Curriculum

Call Center Training and Operations
	Module 01 : Introduction to Call Centre	00:14:00
	Module 02 : Traits of a Call Centre Agent	00:13:00
	Module 03 : Agent and Customer Relationship	00:15:00
	Module 04 : Telephone Etiquettes	00:10:00
	Module 05 : Communication Skills	00:13:00
	Module 06 : Scripts and Negotiation Techniques	00:13:00
	Module 07 : Managing Difficult Customers	00:09:00
	Module 08 : Call Centre Metrics and Benchmarking	00:16:00
	Module 09 : Call Centre Technology and Trends	00:14:00
Trust Pilot Review
	Trust Pilot Review	00:00:00