134 Students
The ability to communicate clearly, build trust, and influence others is one of the most valuable workplace skills you can develop. This Effective Communication Training Level 3 course helps learners strengthen advanced communication techniques that improve collaboration, leadership, customer interactions, and professional relationships across Canada’s diverse workplaces. Whether you’re an employee, supervisor, manager, business owner, or someone looking to improve …
The ability to communicate clearly, build trust, and influence others is one of the most valuable workplace skills you can develop. This Effective Communication Training Level 3 course helps learners strengthen advanced communication techniques that improve collaboration, leadership, customer interactions, and professional relationships across Canada’s diverse workplaces.
Whether you’re an employee, supervisor, manager, business owner, or someone looking to improve your interpersonal skills, this course explores charisma, rapport building, body language, questioning techniques, and positive influence. These communication skills are highly valued across Canadian industries, including healthcare, education, business, sales, customer service, finance, and public services.
Study online at your own pace and fit learning around your schedule. Upon successful completion, you’ll receive a recognised certificate that showcases your commitment to effective communication and continuous career development. Start learning today and become a more confident communicator.
Please note: This Effective Communication Training Level 3 Course only gives you the theoretical knowledge that you need to excel in this field. This Course doesn’t entitle you to practise as a professional in this specific field.
This course is ideal for:
All of our courses, including this Effective Communication Training Level 3 Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
All of our courses are accredited by the CPD Quality Standards as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
The Quality Licence Scheme (QLS) is a trusted endorsement framework that certifies high-quality, non-regulated training programmes across various sectors.
The Association of Healthcare Trainers (AoHT) promotes high-quality healthcare training, supporting providers to deliver relevant, industry-aligned education and improve professional standards.
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost CA$9.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Start by exploring the foundations of effective communication and why it plays a critical role in workplace success. You’ll gain an overview of the key concepts that support confident conversations, stronger relationships, and better collaboration.
Charisma is more than confidence—it’s about creating genuine connections with others. Learn how to communicate with authenticity, build credibility, and leave a positive, lasting impression in professional and personal settings.
Strong relationships begin with trust. This module explains practical techniques for building rapport, encouraging open communication, and strengthening connections with colleagues, clients, and stakeholders.
Communication isn’t limited to words. Discover how posture, facial expressions, gestures, eye contact, and tone of voice influence the messages you send and how others respond.
Asking the right questions helps uncover valuable information and encourages meaningful conversations. Explore techniques for using discovery questions to better understand needs, challenges, and expectations.
Clean questions reduce assumptions and encourage others to express their own thoughts more clearly. Learn how this questioning technique supports coaching, problem-solving, and effective workplace communication.
Conclude the course by exploring ethical influencing techniques that help you communicate ideas with confidence, inspire action, negotiate effectively, and build stronger professional relationships.
You’ll learn advanced communication techniques, rapport building, body language, charisma, questioning methods, active listening, and ethical influencing strategies that can be applied in everyday workplace situations.
Effective communication helps you collaborate more successfully, build stronger workplace relationships, resolve conflicts, improve customer interactions, and develop leadership potential.
Discovery questions help gather meaningful information, while clean questions encourage others to express their ideas without being influenced by assumptions. Both techniques improve conversations and decision-making.
Yes. Dedicated modules explain how body language affects communication and how ethical influence can strengthen professional relationships and workplace collaboration.
Yes. The course is delivered online, allowing you to learn at your own pace from anywhere in Canada and fit study around your personal or work commitments.
Yes. After successfully completing the course, you’ll receive a recognised certificate that demonstrates your knowledge of effective communication and interpersonal skills.
| Introduction | |||
| Introduction | 00:03:00 | ||
| Charisma | |||
| What is Charisma? | 00:05:00 | ||
| Do you know any charismatic people? | 00:02:00 | ||
| The Cats and Dogs Analogy | 00:02:00 | ||
| Of course, charisma can be learnt! | 00:01:00 | ||
| Rapport | |||
| Rapport building skills | 00:01:00 | ||
| What’s Rapport? | 00:03:00 | ||
| This is what happens when there is Rapport | 00:02:00 | ||
| What great communicators know about Rapport | 00:02:00 | ||
| Respect is the Key | 00:02:00 | ||
| Body language | |||
| Learn to hear what isn’t being said | 00:01:00 | ||
| What’s body language? | 00:02:00 | ||
| Eyes are the window to the soul | 00:04:00 | ||
| How else do we communicate with our body? | 00:04:00 | ||
| Filters in our communication | 00:09:00 | ||
| Wrapping Up | 00:01:00 | ||
| Discovery questions | |||
| What are discovery questions? | 00:02:00 | ||
| The levels of language | 00:01:00 | ||
| Take ownership over your language | 00:02:00 | ||
| Challenging Deletions, Distortions and Generalisations | 00:08:00 | ||
| Learn to manage your internal and external dialogue | 00:03:00 | ||
| Clean Questions | |||
| Introduction to clean language | 00:02:00 | ||
| Clean language definition | 00:01:00 | ||
| What would you like to have happen? | 00:05:00 | ||
| Benefits and applications of clean language | 00:03:00 | ||
| Ask clean questions | 00:02:00 | ||
| Influence | |||
| Influence: Time to bring it all together | 00:03:00 | ||
$125 Original price was: $125.$20Current price is: $20. ex VAT
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01 Year of full Course access
Level 3
Endorsed Certificate of Compleiton


